Privacy Policy

A. Personal Information
Information you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Company name
• Billing information
• Any details submitted via contact forms, booking forms, or consultations

B. Business Information
When providing workflow, automation, CRM, or system consulting services, we may receive:

• Full CRM configuration details
• Automation data structures
• Business process documentation
• Software access permissions (if granted by you)

We only access what is necessary to perform the agreed services.

C. Automatically Collected Information
When you visit our website, we may automatically collect:

• IP address
• Automation data structures
• Browser type
• Device type
• Pages visited
• Referring URL
• Usage data

This data is used for analytics and performance improvement.

We use collected information to:

• Provide and deliver our services
• Respond to inquiries and consultation requests
• Improve website performance and user experience
• Process payments and manage billing
• Send important service updates
• Maintain security and prevent fraud
• Comply with legal obligations

We do not sell your personal information.

We may use cookies, pixels, and tracking tools (such as Google Analytics or similar services) to:

• Understand website traffic
• Improve marketing performance
• Analyze visitor behavior

You can disable cookies in your browser settings. Some features may not function properly without them.

We may use trusted third-party platforms to deliver our services, including but not limited to:

• CRM platforms
• Automation tools
• Payment processors
• Cloud hosting providers
• Analytics tools

These third parties process data according to their own privacy policies. We only work with reputable providers that maintain industry-standard security practices.

We do not sell, rent, or trade your personal information.
We may share information only when:

• Required by law
• Working with authorized service providers under confidentiality agreements
• Necessary to provide contracted services
• Protecting legal rights or preventing fraud

These third parties process data according to their own privacy policies. We only work with reputable providers that maintain industry-standard security practices.

We implement reasonable technical and organizational safeguards to protect your information, including:

• Secure hosting environments
• Encrypted data transmission (HTTPS)
• Limited internal access controls

However, no system is 100% secure. We cannot guarantee absolute security.

We retain personal information only as long as necessary to:

• Provide services
• Fulfill legal and accounting requirements
• Resolve disputes

When data is no longer needed, it is securely deleted or anonymized.

Depending on your location, you may have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain data processing
• Withdraw consent

To exercise any of these rights, contact us at:
Admin@clearworksolutions.com

If you access our services from outside our primary operating country, your information may be transferred and processed in other jurisdictions where data protection laws may differ.
By using our services, you consent to such transfers.

Our SMS consent is obtained via verbal opt-in during the customer onboarding or service call, and we also confirm it via email before sending any outbound texts.
Where/how consent is obtained
Verbal consent: Collected during a live call with an existing customer when we set up service/status updates by text.
Email confirmation: Immediately after the call, we send a short confirmation email, and we only begin texting after the customer replies “YES” to that email.
Verbal consent script (used on the call)
“Before we send you any service or status updates by text, can I get your permission to text you at [PHONE NUMBER] from Clearwork Solutions? Texts are for service updates only, message frequency varies, and standard message and data rates may apply. Consent is not required to receive service. You can opt out anytime by replying STOP. Do you agree?”If the customer agrees, we confirm: “Great. To confirm, you’re opting in to receive service/status texts at [PHONE NUMBER].”How consent is loggedWhen consent is granted, we log it in our CRM/customer record with:
customer name
phone number
date/time of consentstaff member who collected it
consent method noted as “verbal opt-in on call”
A consent flag/status set to “SMS Opt-In: Yes”
We also attach the email confirmation (customer reply “YES”) to the same customer record.

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page regularly.

If you have any questions about this Privacy Policy or how we handle your information, please contact:
Clearwork Solutions
Email: admin@clearworksolutions.com
Website: Clearworksolutions.com